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IndiGo Staff Maintains Composure Amid Passengers’ Anger Over Mumbai-Delhi Flight Delay: ‘Hats Off’ to Their Professionalism
IndiGo Staff Maintains Composure Amid Passengers’ Anger Over Mumbai-Delhi Flight Delay: ‘Hats Off’ to Their Professionalism
An image of IndiGo ground crew members calming down agitated customers following a delayed aircraft from Delhi to Mumbai went viral and received high appreciation for their professionalism. Watching the video, irate passengers demanded answers for the hold-up, especially because their flight was the only one delayed while other flights left on time. The IndiGo employees were composed and kind throughout the entire experience.
Rattan Dhillion, who posted the video on X (formerly Twitter), praised the flight 6E 2236 crew’s poise, particularly considering that it seemed like an IndiGo fault caused the delay. Concerned about certain passengers’ lack of etiquette, he said, “This is how workers should be treated? The loss of civility in society is concerning, and flight attendants are frequently the ones who suffer the most from it. With a moving reminder, he ended his post, saying, “It’s true that money can’t buy you manners.”
An irate passenger can be heard shouting at the ground crew at the beginning of the film, “Aap kya kar rahe ho? Is it true that you had a dream? [What actions are you taking? What’s happening?] Two ladies join in the outburst as tensions increase, saying, “Aap sirf timepass kar rhe ho [You are just wasting time].” They complain about having to wait a long time and not being informed about the delay and the new departure time of the flight.
credit: Rattan Dhillon
One traveler is adamant that the airline notify them if there is a two-hour delay. While someone asks, “Dusre sab flight ja rahe hain,” another woman says, “Put us in another airline.” Yes, how are you doing? [Every other aircraft is departing. Why isn’t this one in the air?] A other traveler continues, “Due to the crew.” That’s the issue. There is a problem with the crew.
The passengers are informed by the ground crew that the flight will take off in ten minutes despite the turmoil. As the video continues, a passenger voices doubt, stating, “Ye flight nahi udegi [This flight won’t take off],” while another insists that the crew contact their manager prior to permitting additional passengers to board.
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This episode brings to light the continued difficulties encountered by airline employees, particularly in the event of delays. It’s important to remember that this was not the first time a flight had been delayed; an earlier Akasa Air flight had also been delayed due to the pilot’s involvement in an IndiGo flight that had experienced a delay of its own.
