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192 IndiGo Flights Canceled: Refund and Rebooking Options Temporarily Unavailable Due to Microsoft Outage

IndiGo Airlines announced on Friday that it was momentarily unable to rebook a ticket or request a refund, as hundreds of aircraft worldwide ground to a stop as a result of a global computer failure. The budget carrier said that it had no control over the “cascading effect of the worldwide travel system outage,” which was the reason for the flight cancellations. Flights are canceled because of the global travel system outage’s domino effect, which is outside of our control. IndiGo announced on X that it is now not possible to change reservations or get a refund.

The airline has released a list indicating that 192 of IndiGo’s flights have been canceled thus far. IndiGo reported in another update that delays were occurring at airports due to a “network-wide issue with Microsoft Azure.” There can be longer lines and slower check-ins. Microsoft and our digital team are collaborating to find a quick solution for this. Please contact our on-site team if you need assistance,” it stated. Passengers at Delhi International Airport complained on social media about lengthy lines at the baggage claim and check-in kiosks, as well as downed flight information display boards, indicating that certain services were affected.

The low-cost airlines SpiceJet and Akasa encountered disturbances in their online check-in and boarding procedures throughout their networks, necessitating a manual mode change. “Due to infrastructure issues with our service provider, some of our online services, including booking, check-in, and manage booking services will be temporarily unavailable,” stated low-cost airline Akasa. Airport check-in and boarding procedures are currently done manually.

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Airlines and airport staff have to be “compassionate and provide extra seating, water, and food for passengers affected by delays,” according to Minister of Civil Aviation Rammohan Naidu. “We are aware of your worries and are making every effort to guarantee a quick and safe journey for you. We are really grateful for your cooperation and patience,” he stated.