Indian Railways to Launch ‘Super App’ for Passenger Services: 10 Key Features Revealed

Indian Railways to Launch ‘Super App’ for Passenger Services: 10 Key Features Revealed

According to project officials, Indian Railways plans to improve its passenger services by launching a comprehensive mobile application that serves as a single platform for a variety of capabilities.

Here’s everything you need to know:

1. Multifunctional Service: The new software will let users do several rail-related chores, including booking tickets, buying platform passes, and keeping track of schedules.
2. Development by CRIS: The Centre for Railway Information Systems (CRIS), which is in charge of planning, creating, putting into use, and managing the railways’ information systems, is working on this project.
3. Integration with IRCTC: The Indian Rail Railways Catering and Tourism Corporation (IRCTC), which offers tagging, catering, and the travel industry administrations for the Rail routes, will coordinate the application with its ongoing frameworks.
4. Continued IRCTC Interface: IRCTC will continue to serve as CRIS’s passenger interface, according to an official. IRCTC and the intended app are now being integrated, guaranteeing consumers a flawless experience.
5. Existing Passenger Services: The IRCTC Rail Connect app is currently available for booking tickets, IRCTC eCatering Food on Track is for meal delivery, Rail Madad is for providing feedback, the Unreserved Ticketing System is for unreserved tickets, and the National Train Enquiry System is for tracking trains.
6. IRCTC Rail Connect Popularity: The IRCTC Rail Connect app is the most widely used software on the railways, with over 100 million downloads, and it has the sole privilege of booking reserved tickets.
7. Super App Revenue Potential: According to an official, IRCTC sees the “super app” as a new source of income that might boost profits by improving user engagement.
8. Third-Party Dependence: IRCTC assumes a significant part in railway ticketing, as proven by the way that few outsider booking destinations likewise rely upon it for reservation administrations.
9. Financial Performance: IRCTC reported ₹4270.18 crore in sales and ₹1111.26 crore in net profit for the fiscal year 2023–2024.
10. Ticket Sales Contribution: The fact that ticket sales made up 30.33% of total revenue from over 453 million (45.3 crore) bookings shows how important ticketing is to IRCTC’s bottom line.

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The overall Indian Railways travel experience will be improved and passenger services will be streamlined thanks to this future smartphone application.